We have established this regulation for offering our customers the definite best quality products.
Tips: Items on BANQUETBAR can be custom-made, which strictly according to the measurements you send us, the color you choose, even the style you request (the last two are not recommended). While, to avoid some different understanding between us, please contact us ,bestly take pictures with dimension on,for some color that's hard to be Define, pls offer Pantong color NO. or best post the fabric swatch.
1. Cancelling an Order Before Payment / After Payment
Cancelling an Order Before Payment
If you have not paid for your order , and don’t need it any more, please let us know, we will not prepare but cancel the order for you. It will be good for our work and so important to us.
But if can’t get in touch with you before your payment, we will cancel your order after 7 days.
Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.
Cancelling an Order after payment If you have already paid for your order but want to cancel, please contact us(sales@BANQUETBAR.com) as soon as possible:
1). Any order that is canceled within 24 hours of purchase will be eligible for a full refund.
2). Any order that is canceled after 24 hours but within 48 hours will be charged 25% commission from the total amount of your order.
3). Orders can't be canceled after 7 days or before shipped.
2. If any Quality problem on your order---
Reture and Refund:
Order is returnable and refundable if there is any quality problem as poor workmanship within 1 days after receipt, and keep new the shipping fee will be at our expense.
Order is returnable and refundable if you get the item with wrong color, the shipping fee will be at our expense.(This does not apply if the color difference is caused by your display monitor, extra lights when took photos, or any force majeure.)
Order is not returnable and refundable if you have changed style of the item.
Order is not returnable and refundable if you just say the item you get is not what in your imagination, because everyone will have his/her own understanding on the item's style.
If you insist to return your order which does not have obvious quality problem, BANQUETBAR will charge 85% commission from the total amount of your order. You need send the item back soon and shipping fee should be at your own expense.
Exchage and Replacement
1. Order is exchagable and replaceable if there is any quality problem as poor workmanship within 2 days after receipt, the shipping fee will be at BANQUETBAR's expense.
2. Order is exchagable and replaceable if you say don't like the style or color or something like that within 15 days after receipt, all the costs for shipping to and fro will be at YOUR expense.
3. We only accept products in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.
Please NOTE that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service first.
Caveat emptor statement All Products from BANQUETBAR are made by our tailors in factory, not the ones in stocks. Please confirm carefully about color, size and any other things you concern about, to make sure your order is all right.
About size: BANQUETBAR can make Products by custom-size, and make the dress only when gets your order. We make the Products strictly according to your measurements, but it is still different with tailor made or high class custom made, for which you need go to the tailor who will make you the dress. It is online shop, so it is impossible for you to come here. Maybe you asked your local tailor to make the measurements for you, but you need know, the method and manipulation for measuring will be a little different for different tailors. So there should and must be have some size aberration, so any aberration around 5cm is in normal range, the dress cannot be returned or replacement)
About color: Order is nor returnable or replaceable if the color difference is caused by your display monitor, extra lights when took photos, or any other force majeure.
Others: We never recommend any customer to change the style, but if you want, we would like to do it for you. While you need know, no online shop can make real tailor-made dress since they cannot see you, maybe we have different understanding about the style, so it is not returnable or replaceable for tailor-made dress.
For all of the items from BANQUETBAR
Mis-shipped items: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. Or, you return the mis-shipped item and get a full refund plus the shipping fee.
Items are lost during delivery If your item is lost during delivery, we will reship you the same one as soon as confirm the truth.
Late Delivery If the item has not been send out to you when it is already late, we will offer a full refund for late delivery.
If the item has been shipped but get to you too late, and you want to return it back after consultion, then you send it back to us, we refund all of your money back, but the costs for send item back should be at your expense.
PS: We will refund your money back as soon as get the returned item and confirm there is no problem with the item-- We only accept products in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.
